FAQ

Notifications are sent to your AgentFarm account after your order is delivered to the post office.

Notifications are sent on the same day or the following morning.

You will receive a tracking link to track the progress of your order.

AgentFarm uses a live stamp on all letter orders.

Not all three of my sample addresses match my list. Why is this? During proof processing, we run your list through the NCOA database. It will update the mailing address of any prospect who has moved and filled a change of address with the Post office.

If you do not want for our system to pre-scrub your list please select the “Turn off upload tool” checkbox as seen on the image below. Please keep in mind that this tool also removed the non removal scrubber. It is an all in one tool and the checkbox turns off both features.

AgentFarm is a full-service mail house and sends mail out directly to prospects from its local bulk post office. We are unable to send the mail directly to you for you to re distributed. This includes blank templates.

No, you must submit your entire list at the time of purchase.

AgentFarm office hours are Monday – Friday from 8 am to 3:30 pm Pacific Time.

AgentFarm observes all Federal holidays. If a mail day lands on a federal holiday, the mail will be sent out the next business day.

– Content; Spelling, grammar, message

– Data accuracy; Name, Phone Number, Return Address

– Variable data placement; Ensure that postcards are being sent to the mailing address with a reference to the property address. Open your mailing list and look up the sample addresses on the proof to confirm accuracy

One template per order, if you require a second template you will need to place a separate order.

First class mail:

-Takes 1-3 days for the post office to deliver to mail box.

-First class mail is forward to recipient, if there has been a recent change of address.

-Return mail will be sent back to the return address on mail piece.

Standard mail:

-Takes 8 to 21 days for the post office to deliver to mail box.

-There is no return mail for standard mail.

NCOA stands for National Change of Address and it is a tool developed by the post office to help ensure that mailing addresses are up to date. When mailing items with personalized information, NCOA is absolutely crucial and required by the post office to making sure you can accurately address your mail to THE intended recipient.

Variable data is any field of information on your list that can be personalized on each individual mail piece. This can include all your columns or only the columns you require placed on your mail piece.

In most cases an order is processed, printed, and dropped off at the post office within 3-4 business days!

Items can be removed from your cart by clicking on the Cart tab.

You can find the Cart tab at the bottom section of your AgentFarm page under the Store section.

Your account details can be managed from the “Account Details” tab in your Account Dashboard.

You can edit your Name, Email, Phone Number, and Password.

You can view a demonstrative video on how to add a secondary email here.

You can store payment information for quick checkout.

You can add multiple payment methods including Credit Card and ACH.

You can view, add, remove, or edit payment methods in the “Payment Methods” tab in your Account Dashboard.

If you need to save one or multiple billing addresses for different payment methods in your account, you can do so in the “Address” tab in your account dashboard.